Deft Move
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Playbook

I’m in conflict with a colleague

Get under the surface issue, stay on the same side as the problem, and repair the relationship after.

Resolve a conflict with a peer

Get under the surface issue, stay on the same side as the problem, and repair the relationship after.

7 cards · 2 free to preview

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  1. 1 Heat Is Data, Not a Detour When it flares, the conversation just got honest — restore safety. Principle Hard Conversations Free
  2. 2 Find the Issue Under the Issue Framework Hard Conversations Members
  3. 3 Lead with the goal you share Play Hard Conversations Members
  4. 4 Person Versus Problem Principle Hard Conversations Members
  5. 5 Dig under the positions to the need Framework Hard Conversations Members
  6. 6 Send the repair attempt anyway Play Hard Conversations Members
  7. 7 Trust comes back in small repayments Principle Hard Conversations Free

Deft Move

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